TDO Customer Service Survey 1 Start 2 Contact 3 Complete PWE Home Page Customer Service Survey The City of Houston is constantly looking for ways to improve the quality of service to the citizens of Houston. To do that, we need to know what you think. We would really appreciate it if you would take just a few minutes to respond to the handful of questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve the best possible! Please return the survey by clicking on SUBMIT below. Thank you for your participation. 1. How did you make your request to the City of Houston? 311 City Council Member Director of Public Works and Engineering Mayor's Citizens' Assistance Office Other 2. Why did you contact the City of Houston? Street Maintenance Storm Sewer Maintenance Bridge or Barricade Maintenance Ditch Maintenance Other 3. Did anyone from the City of Houston Street & Drainage Division contact you? Yes No 4. If someone contacted you, was that person: YesNo a. Helpful a. Helpful - Yes a. Helpful - No b. Courteous b. Courteous - Yes b. Courteous - No c. Knowledgeable c. Knowledgeable - Yes c. Knowledgeable - No 5. How many times have you contacted the City of Houston Street & Drainage Division? - None -1234More than 4 times 6. Was your request handled in a timely manner? Yes No 7. Overall, are you satisfied with the City of Houston Street & Drainage Division response to your request? Yes No 8. Did You have any face-to-face contact with City of Houston Street & Drainage Division employee(s)? Yes No 9. If so, on a scale of 1-5 (with 1 being the worst and 5 being the best), how would you rate the interaction? 12345 10. Your opinion is important to us. Do you have any comments or suggestions that would help us improve our service to you?