MROW Customer Service Survey
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CUSTOMER SERVICE SURVEY

The City of Houston is constantly looking for ways to improve the quality of service to the citizens of Houston. To do that, we need to know what you think. We would really appreciate it if you would take just a few minutes to respond to the handful of questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve the best possible! Please return the survey by clicking on SUBMIT below. Thank you for your participation.
1. How did you make your request to the City of Houston?



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2. Why did you contact the City of Houston?



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3. Did anyone from the City of Houston Street & Drainage Division contact you?
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4. If someone contacted you, was that person:
a. Helpful
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b. Courteous
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c. Knowledgeable
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5. How many times have you contacted the City of Houston Street & Drainage Division?



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6. Was your request handled in a timely manner?
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7. Overall, are you satisfied with the City of Houston Street & Drainage Division response to your request?
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8. Did You have any face-to-face contact with City of Houston Street & Drainage Division employee(s)?
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9. If so, on a scale of 1-5 (with 1 being the worst and 5 being the best), how would you rate the interaction?
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10. Your opinion is important to us. Do you have any comments or suggestions that would help us improve our service to you?
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Please provide the following information
Name
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E-mail address
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Prove that you're human
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